Claims

Supporting your claims needs every step of the way.

We are committed to providing professional support and thoughtful assistance with your claims needs every step of the way.

We are dedicated to nurturing long-term relationships with you, our team of multi-disciplinary claims experts utilise their knowledge, experience to reach mutually beneficial claims outcomes.

Our aim is to pay claims quickly and to take a pragmatic approach to resolving large complex claims.

Our global claims team is centralised at our Singapore headquarters. This one-stop, one-time zone based decision-making process enables us to be responsive, agile and constructive when you face the need for a claim.

Our internationally qualified team has the expertise as well as local market understanding and international networks to manage your claims across treaty and facultative covers and all product lines. We also have proven track records in handling large, complex facultative claims, including for specialty lines such as Aviation & Space, and Marine.

To ensure consistent processing and prompt resolution of your claim, we are constantly pursuing greater efficiency, including process streamlining and the deployment of technology to support the delivery of our claims services.

For claims enquiries, please connect with our claims team members who stand ever ready to support and assist you every step of the way.

Our strengths include: 

  • One-stop, one-time zone decision making process
  • Centralised global claims team with direct access to top decision makers
  • Specialty claims experts with experience across markets, geographies and product lines
  • Professional, proactive, supportive and pragmatic approach to resolving major claims
  • Consistent processing, prompt resolution

John Kenny

Head, Claims

Alex Loo

Senior Manager (Casualty / Financial Lines / Credit & Surety)

Marc Duck

Senior Manager (Marine)

James Goh

Manager (Property / Engineering / Energy)

Tan Chee How

Manager (Greater China / Property / Engineering / Energy)

Foong Kam Mang

Head of Claims (Malaysia)

Red Barker

Senior Executive (Aviation & Space)